Privacy Policy

Colne View Ltd respects your privacy and is committed to handling your personal information responsibly. This policy explains what information we collect, how we use it and your rights under UK data protection law.

Who We Are
Colne View Ltd provides residential and commercial property maintenance services across Hertfordshire.
Company name: Colne View Ltd
Company registration number: 13086169
Registered office: Rivers Lodge, West Common, Harpenden, Hertfordshire, AL5 2JD
Email: info@colneview.co.uk
Telephone: 01582 242 924
Colne View Ltd is responsible for the personal information described in this policy.

Information We Collect
When you contact us, request a quotation or arrange work, we may collect:
Your name
Email address and telephone number
Property or work address
Details of the work you require
Photographs or other information you choose to provide
Correspondence relating to quotations, bookings and completed work
Information needed for invoicing and payment records
Our website may also collect technical information through cookies and similar technologies, as explained in our Cookie Policy.

How We Use Your Information
We use personal information to:
Respond to enquiries and provide quotations
Arrange and carry out property maintenance work
Contact you about appointments and ongoing jobs
Prepare invoices and maintain business records
Deal with questions, complaints and follow-up work
Meet our legal and accounting obligations
Maintain the security and operation of our website

Our Legal Basis for Using Your Information
Depending on the circumstances, we process personal information because:
It is necessary to provide a quotation or carry out an agreed service.
We have a legal obligation, such as maintaining accounting records.
We have a legitimate business interest in managing enquiries, customer relationships and our services, provided this does not override your rights.
You have given consent where consent is required, such as for certain cookies or optional marketing communications.

Sharing Your Information
We may share relevant information with trusted tradespeople or subcontractors working on your property, and with service providers who help us operate our business, such as website hosting, email and accounting providers.
We only share information where there is a legitimate business reason or legal requirement to do so.
We do not sell your personal information.

How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including any applicable legal, accounting or contractual requirements.
Financial records are generally retained for at least six years where required. Other records are reviewed and deleted when they are no longer needed.

Keeping Your Information Secure
We take reasonable steps to protect personal information against unauthorised access, loss or misuse.

Your Rights
Under UK data protection law, you may have the right to:
Request access to the personal information we hold about you
Ask us to correct inaccurate information
Request deletion of information in certain circumstances
Object to or restrict certain uses of your information
Request transfer of your information where applicable
Withdraw consent where processing relies on consent
To make a request, please email enquiries@colneview.co.uk.

Complaints
If you have concerns about how we handle your information, please contact us first so we can investigate.
You also have the right to complain to the Information Commissioner's Office (ICO).
Website: https://ico.org.uk

Changes to This Policy
We may update this Privacy Policy when our services, website or legal obligations change. The latest version will be available on this page.