Terms of Service

These terms explain how Colne View Ltd handles enquiries, quotations and property maintenance work.

1. About Us
Colne View Ltd provides residential and commercial property maintenance, repairs and improvement services across Hertfordshire.
Company Registration Number: 13086169
Registered Office: Rivers Lodge, West Common, Harpenden, Hertfordshire, AL5 2JD

2. Quotations and Estimates
We aim to provide clear information about the work required and the expected cost.
Quotations are based on the information available at the time and the agreed scope of work.
If additional work becomes necessary, we will discuss it with you before proceeding and explain any additional costs.

3. Bookings and Appointments
Appointment dates and times are arranged by agreement and are subject to availability.
We ask customers to provide reasonable access to the property and ensure the areas where work is required are accessible.
If an appointment needs to be rearranged, please contact us as soon as possible.

4. Materials and Additional Work
Materials may be supplied by Colne View Ltd or the customer, depending on what has been agreed.
Any additional work or materials outside the original quotation will be discussed before being charged.
Where customers supply their own materials, they are responsible for ensuring those materials are suitable for the intended work. We will raise any suitability concerns we identify.

5. Payment
Payment terms will be confirmed when a quotation is accepted or work is arranged.
Invoices should be paid in accordance with the agreed payment terms.
For larger projects, staged payments or deposits may be agreed in advance.

6. Changes and Cancellations
If you need to change or cancel a booking, please contact us as early as possible.
Any cancellation charges or costs relating to specially ordered materials will be explained where applicable and must comply with your statutory rights.
Consumers who arrange services remotely or away from our business premises may have a statutory 14-day cancellation right, subject to applicable exceptions and rules for work requested during that period.

7. Carrying Out the Work
We aim to complete all work with reasonable care and skill.
Timescales may be affected by unforeseen property conditions, material availability or other circumstances outside our reasonable control.
If a delay occurs, we will aim to keep you informed.

8. Existing Property Conditions
Some maintenance work may reveal hidden damage, defective installations or other issues that could not reasonably have been identified beforehand.
If additional work is required, we will explain the findings and discuss the available options.

9. Problems or Concerns
If you have concerns about work we have completed, please contact us so we can investigate and discuss an appropriate solution.
Nothing in these terms affects your statutory rights under applicable consumer protection legislation.

10. Website Information
We aim to keep the information on our website accurate and up to date.
Service descriptions and examples are provided for general information. The precise work and costs will be confirmed through the quotation or booking process.

11. Contact Details
Colne View Ltd
Rivers Lodge, West Common
Harpenden, Hertfordshire, AL5 2JD
Telephone: 01582 242 924
Email: info@colneview.co.uk

12. Changes to These Terms
We may update these terms from time to time. Any agreed work will remain subject to the terms applicable to that agreement, unless a change is mutually agreed or required by law.